Refund policy

 

Return & Refund Policy

At Nairobi Shopper, we are committed to ensuring your satisfaction with our products. If you're not entirely pleased with your purchase, we're here to assist.

Returns

• Eligibility: Items can be returned within 2 days of delivery.
  
  

• Condition: Products must be unused, untampered with, and in their original packaging.
  
  

• Proof of Purchase: A valid receipt or order confirmation is required.
  
  

Non-Returnable Items

Please note that certain items are non-returnable:

• Personal care items (e.g., cosmetics, undergarments)

• Customized or clearance items
  
  

Refunds

• Processing: Once we receive and inspect your return, we'll notify you of the approval or rejection of your refund.
  
  

• Method: Approved refunds will be processed within 7 business days via your original payment method.
  
  

Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item, please contact us within 24 hours of delivery.

Initiate a Return

To start a return, please contact our customer service team at thenairobishopper@gmail.com or call 0710257349.