Shipping policy

Shipping Policy

At Nairobi Shopper, we aim to deliver your purchases promptly and efficiently across Kenya.

Delivery Coverage

We offer delivery services throughout Kenya.

Delivery Timeframes

• Nairobi & Surrounding Areas: 1–2 business days
  
  

• Other Regions: 3–5 business days
  
  

Please note that delivery times may vary based on your location and product availability.

Shipping Fees

• Orders Below KES 8,000: Delivery fees are calculated based on your delivery zone.
  
  

• Orders of KES 8,000 and Above: Free delivery.
  
  

Shipping costs will be calculated and displayed at checkout.

Order Tracking

Once your order is dispatched, you will receive a tracking number via SMS or email to monitor your delivery status.

Delivery Issues

If you experience any issues with your delivery, such as delays or damaged items, please contact our customer service within 24 hours of the expected delivery date.